Lesson 1, Topic 1
In Progress

Get Ready for the NCLEX Examination!

May 1, 2021

Key Points

•All interactions result in the occurrence of some form of communication.
•Communication is both verbal and nonverbal.
•Nonverbal communication is very powerful.
•The manner, or style, in which a message is communicated greatly influences the mood and the overall outcome of an interaction.
•Communication in nursing should be therapeutic.
•Trust is essential to effective nurse-patient interaction.
•Active listening is one of the most effective methods of therapeutic communication.
•Touch is a form of nonverbal communication that is inherent to the practice of nursing.
•Humor is potentially a powerful tool in promoting the well being of an individual.
•Numerous factors affect communication.
•Impaired verbal communication requires alternative methods for communicating effectively.