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The problem in (Ms.Irma) scenario 4: is that there have been issues with maintaining patient confidentiality and also providing assistance. The problem has an impact because we can make patients feel uncomfortable as they are not having security with their personal information. Some solutions and strategies to confront this problem is to better train the receptionists on how to have more reliability and also provide the best assistance to the patient. All receptionists, administrative, staff, and technology have to follow the rules when implementing these solutions in order to have a safe place, with a good environment and also to take care of the privacy of the patients. The potential changes in implementing the solutions would be to maintain a better environment. This could be overcome by practicing all these strategies.