Reply To: Discussion: Skill 5- Office/Hospital Procedures

[Elizabeth]

I chose the role of a MA/ a Nurse. My role is to document clinical encounters and update patient profiles with relevant medical information and diagnostic reports. I will need to ensure that all records are complete and up to date.

1. During the simulation I encountered messy files and missing documents. I overcame them by talking with the patients whose documents were missing and asking them about the files. This would get me to the root of the problem and be able to talk directly with the patient in order to fill in the missing pieces of all of the patient chart records.

2. Every person on the team is important because if everyone does their part proficiently, there will be a flowing workday and a space where everyone is able to complete their jobs in order for the day to go smoothly for the patient and their family.

3. Compliance with HIPAA regulations is critical in managing patient records because it keeps records safe and protects them from any harm that may come from the outside world. HIPAA regulations protect the privacy of the personal health care information of the patient. It makes sure that the medical files are safe and create a bigger trust in the clinic.

4. Patient-centered care is important and relies on the efficient procedures and the use of technology. More specifically, if every person in the office does their job and creates smooth working relationships with the rest of the office and the patients.