Reply To: Discussion: Unit 9-Closing Procedures in a Pediatric Healthcare Setting

[Trinity]

(Ms.Lauryn)

Discussion Points :

1. Introduction (10 minutes):

– Introduce yourselves and briefly discuss your roles within the clinic.

– Read and familiarize yourselves with the scenario provided.

• Hello my name is Trinity Smith I will be your medical assistant today, taking your vitals then I quickly let the doctor take a look

2. Identifying Urgent Cases (15 minutes):

– Discuss how your clinic defines and prioritizes urgent cases, especially near closing time.

– Brainstorm strategies for managing urgent cases while ensuring patient safety and adhering to closing procedures.

• Near closing time and someone is in clear urgent need, our first priority is to help them and provide services.

• That’s why first-aid training is a must for these cases

• We know that we have to sanitize everything again and you might be annoyed but this is a very small price to pay to possibly save someone’s life especially a small child who has a lot ahead of them so personally I wouldn’t be upset at all.

3. Communicating with Patients (15 minutes):

– Consider how you would effectively communicate with the child’s parent about the situation and potential wait times.

– Discuss methods for conveying empathy and maintaining clear communication during stressful situations.

• I would introduce myself the the parents

• I would provide comfort and reassurance and listening and understanding there concerns

• Explain to them what they need for there child and what to expect if something happens

• Provide any additional information and recommend them to call 911 or go to the hospital when something occurs at clinic closing time, (explain a couple reasons)

4. Staff Coordination (15 minutes):

– Outline how you would coordinate with other staff members, including receptionists, nurses, and physicians, to manage the urgent case effectively.

– Discuss the importance of shift handover and ensuring continuity of care for the child.

• Everyone has a specific job but what we all require is the same information, if everyone knows the situation and knows what the patient needs and already had would help a lot

• Nurses show comfort to the parents and the patients that are really nervous and also gather information about the patient’s vitals and current state to the physician

• Physicians main priority is the patient then reports to the receptionist to talk about the insurance and paperwork, the receptionists are also the first one the parents and patients see.

• It is important that when they shift change that they let them know all of the information and if the patient is a child then let them know what the child is like and likes so that they know how to handle them and their anxiety.

5. Ethical Considerations (15 minutes):

– Explore ethical considerations in managing urgent cases near closing time, such as balancing patient needs with operational constraints.

– Discuss any ethical dilemmas that may arise and how you would approach them.

• We would still provide care to the patient while also finishing closing the clinic so when the patient goes home we would have to sanitize and clean what we use for that patient and then close.

• There might not be a sanitized room available so they might put their health even more at risk then it already possibly is

• The dilemmas that may arise is the important needs a patient while also how you have to deal with the overtime problems, how to use the limited supplies we have and to ensure the parent of the patient that they get the info they need without showing that your stressed because they might get the wrong idea of “we don’t want to help” look.

6. Documentation and Compliance (10 minutes):

– Review the importance of documentation and regulatory compliance during closing procedures.

– Discuss what specific documentation would be necessary in this scenario and how it should be handled.

• Everything in closing is to make sure that everything is ready for the next day

• Making sure that things are clarified and documentation is right for the morning shift so everything can run smoothly

• Recording treatments and vitals and main assessment, and provide information to the parents of the patient is necessary

7. Conclusion and Debrief (10 minutes):

– Summarize key points discussed during the session.

– Reflect on what you have learned about managing urgent cases and closing procedures in pediatric healthcare settings.

– Discuss any improvements or changes you would propose to enhance clinic operations based on this scenario.

• Prioritizing urgent care before anything

• Empathy is really important in communication

• Good team work with your co-workers

• Managing the patients needs with other work on the side

• Finally the importance of documentation