Discussion: Skill 1- Communication and Client Relations

[Krystal]

#1 communication with alex

-How would you approach alex to establish trust and comfort during his visit?

The first thing i would do is introduce myself and ask him calmly how he is feeling today then if i notice he is anxious and looking nervous ill simply try comforting him and try to be amusing but also try to get the examination done a little quickly and also be reassuring him every step of the way. all within age appropriate manner.

[Kiara]

I agree with asking him how he is because it can make him open up more, feel comfortable with talking back, and freely ask questions about what you’re doing!

[Brenda]

How would you approach Alex to establish trust and comfort during his visit?

To establish trust and comfort during Alex visit I would start of by introducing myself to him in a nice tone and make him feel welcomed, I know that kids don’t feel to comfortable in new places so I would probably start a conversation about what I would do with the tools I have. This will let him know that I won’t hurt him and that he is in good hands. I would also praise him throughout the process so that he feels happy and leaves happily. This would make the visit so much easier and leave Alex with a good impression of clinics.

[Emanuel]

Your approach to introducing yourself warmly, explaining procedures gently, and praising Alex throughout his visit shows empathy and helps build trust, making his clinic experience positive and leaving him with a good impression of healthcare settings. Great response Brenda.

[Emanuel]

To ensure a positive check-up for 7-year-old Alex, I would communicate clearly and warmly, use empathetic non-verbal cues like maintaining eye contact at his level, involve his mother with clear information and support, explain procedures gently, address emotional responses sensitively, collaborate with the healthcare team, and educate Mrs. Lopez post-visit to support Alex’s well-being.

[Iveth]

3) Involving Mrs. Lopez

Even if I try to talk to Alex on my own trying to comfort him it might not be the best help because to him I am a stranger and he is not comfortable with me like he is with his mother. So I would try to talk to Alex but also try to explain to his mother so then she can communicate the information back to him ad comfort him more. Even though we’re trying to comfort the child we also have to make sure the mother is well. We have to take her concerns seriously so she feels understood and more at ease because if the mother is stressed the child might reflect that.

I would explain step by step what I would be doing to Mrs Lopez so she’s in the loop and tell her what to expect from todays examination. So the vitals like I’m taking his temp his weight etc and explain certain details if necessary.if he’s in for imuization explain that to her also

Then she can repeat that info to Alex

And finally I would just tell Mrs Lopez that it’s okay if she wants to hold Alex hand or do something comforting while we are doing the examination it might ease up both of them

[Sandra]

Communication With Alex

1- I would say ” hi Alex what are you doing today?, how are you feeling? My Name is Sandra A medical Assistant, tell me a little about yourself.”

2- My tone and language would be friendly, happy. nice. and my tone would be excited, pumped up and ready to bring out my childlike voice to help Alex feel more relaxed with me.

[Kiara]

1. Communication with Alex:

How would you approach Alex to establish trust and comfort during his visit?

I would first introduce myself to Alex. I’d use simple and reassuring language to make him feel comfortable. Explain to him what I’m going to do and use it on him and guide him through what I’m doing, keep my tone calm to make him feel as comfortable as possible.

• This reply was modified 1 year, 10 months ago by  Kiara.

[Krystal]

I really like this idea because being calm and collective is really a great way to start, especially when trying to comfort such a young child.

[Elvis]

when approaching to Alex i would introduce myself and tell him what am going to do for his visit, usually telling the patient what you doing to them before makes the patient less stress with as well asking everyday questions (how hes doing in school and have he play any sports)

t0 make alex stay at ease i would do small talk during the check up like what he likes to play and ask open questions like what color you liked/ what you do in your freetime

[Loraine]

To make sure I establish trust in Alex and Ms.Lopez I would ask open questions and be curios to the patient I would also speak in a soft tone voice I would also summarize what I’m doing as I’m doing.

[Koree]

How would you approach Alex to establish trust and comfort during his visit?

First, I would start off with introducing myself to Alex, then trying to have a regular conversation with him about himself, and the things that he likes to do so that we can get him to calm down a bit, and stop being anxious. Doing this, I could ask him about his favorite things to do, movie or show maybe, and or favorite color to calm him down. Then after this I will slowly move into his checkup at a slow pace, while reassuring him that everything is alright, and being very understanding with him. This is so that he knows i’m not here to hurt or harm him.