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H.I.S. Home Forums MA Apprenticeship Summer Program Discussion: Skill 3- Opening the Clinic

  • Discussion: Skill 3- Opening the Clinic

    Posted by Andrea Nicole on July 5, 2024 at 10:31 pm

    Instructions:

    1. Form Groups:

    – Group is reflective of who your supervisor is.

    1. Scenario Distribution:

    – Each group will receive one of the following scenarios to discuss:

    3.  Attempt a discussion on at least one of the discussion points below.

    4. Respond to at least one of your colleague’s discussions.

     

    Group Scenario Assignment: Opening a Pediatric Clinic

    Objective: To collaboratively explore the critical aspects involved in preparing for and executing the opening day of a pediatric clinic, ensuring readiness, safety, and efficiency.

     

     (Leah) Scenario 1: Facility Inspections and Safety Readiness

       – Your pediatric clinic is scheduled to open in one month. Conduct a detailed facility inspection to ensure all areas meet safety and regulatory standards. Discuss the steps involved in this inspection, identify potential issues, and propose solutions to address them. How will you ensure that the clinic is safe and ready for patients?

     

    (Irma) Scenario 2: Staff Training and Development

       – The clinic has hired a new team of healthcare professionals. Develop a comprehensive staff training program that includes clinical skills, safety protocols, and patient communication techniques. Discuss how you will implement this training, assess its effectiveness, and ensure that the staff is prepared for the clinic’s opening day.

     

     (Fatima) Scenario 3: Streamlining Administrative Operations

       – Efficient administrative operations are crucial for the smooth functioning of the clinic. Identify key administrative tasks that need to be streamlined, such as patient registration, appointment scheduling, and billing processes. Develop a plan to optimize these operations, incorporating the use of technology where applicable.

     

    (Lauryn) Scenario 4: Patient Communication Strategies

       – Effective communication with patients and their families is essential for building trust and ensuring positive experiences. Develop a patient communication strategy that includes pre-opening announcements, appointment reminders, and follow-up communications. Discuss the channels you will use (e.g., phone, email, SMS) and how you will measure the effectiveness of your communication efforts.

     

    (BreAna) Scenario 5: Creating a Welcoming Environment

       – The physical environment of the clinic should be welcoming and child-friendly. Design a plan for creating a comfortable and engaging atmosphere for young patients and their families. Consider elements such as decor, waiting area activities, and overall clinic ambiance. How will you ensure that the environment contributes to a positive patient experience from day one?

     

          5. Discussion Points:

       – Identify the key tasks and challenges presented in your scenario.

       – Discuss how these tasks and challenges impact the readiness, safety, and efficiency of the clinic.

       – Propose practical solutions and strategies to address these tasks and challenges.

       – Consider the roles of healthcare providers, administrative staff, and other team members in implementing these solutions.

       – Discuss potential obstacles and how to overcome them.

    Emmanuel replied 2 days, 7 hours ago 8 Members · 12 Replies
  • 12 Replies
  • Dayanara

    Member
    July 8, 2024 at 7:20 pm

    Group Scenario Assignment: Opening a Pediatric Clinic

    Objective: To collaboratively explore the critical aspects involved in preparing for and executing the opening day of a pediatric clinic, ensuring readiness, safety, and efficiency.

    (BreAna) Scenario 5: Creating a Welcoming Environment

    – The physical environment of the clinic should be welcoming and child-friendly. Design a plan for creating a comfortable and engaging atmosphere for young patients and their families. Consider elements such as decor, waiting area activities, and overall clinic ambiance. How will you ensure that the environment contributes to a positive patient experience from day one?

    Discussion Points:

    1. Identify the key tasks and challenges presented in your scenario.

    Making the waiting room a comfortable place to wait short or long amount of times depending on the clinic’s business

    Providing activities that can entertain the kids and prevent them from crying

    We can’t go to bland with the decoration because it’s a kids clinic but we also don’t wanna go too much because that can affect some children depending on what they have

    2. Discuss how these tasks and challenges impact the readiness, safety, and efficiency of the clinic.

    -Having a welcoming and child friendly environment in a clinic will make the children feel more comfortable

    -It can help calm the children calm down and when the procedures starts the child will not be scared easily

    -If a child sees something they have interest in then they will feel comfortable and safer

    3. Discuss potential obstacles and how to overcome them.

    An obstacle is children can get bored of the same toys and activities. To solve these problems we could have many options of toys and activities so the children can have various options and can be entertained.

    Another obstacle is not having a decorated room for children. This can be seen as an obstacle because when children walk in the room they might come in with anxiety or be nervous and may even start crying. If we decorate our rooms with children’s paintings, it can reduce the children’s nervousness and anxiety. Seeing the paintings on the walls will allow them to acknowledge the room and place is a safe environment and they might even be entertained.

    4. Propose practical solutions and strategies to address these tasks and challenges.

    Some strategies that can be taken to ensure these tasks and challenges are done successfully is to firstly understand what things can keep children and adults occupied when waiting either for a short or long amount of time. Another solution is to have some soothing music that could also be somewhat upbeat playing, to help the people in the waiting room to feel less anxious and to give them something to focus on / listen to.

    To make sure younger patients and their families are comfortable while waiting is to have padded chairs, and having activities that are within reach and don’t require much effort. Having nice decorations that have colors that aren’t too bright and that are easy on the eyes. And there could be cartoonish depictions of animals

    We could have cartoons playing on a TV in the waiting room, and make sure that there is a rotation on different cartoons so people don’t get bored of watching it.

    Group Members: Brenda, Kimberly, Dayanara, Kaeylynn, Iveth

  • Emmanuel

    Member
    July 8, 2024 at 8:25 pm

    Scenario #1:

    One way to conduct a detailed facility inspection is by reviewing all the regulatory standards, and making sure that they are met at the clinic. Stocking on supplies, setting up adequate furniture at the waiting room, having an operational AC, proper waste management, and having competent workers should be the first priority. Since it is a pediatric clinic we can focus on decorating with paintings, having a play ground section, and having cartoon drawings on walls. Having emergency exits and ramps is a must. A potential problem that I have identified is having unprepared staff. To solve this problem we can have practices and meetings to prepare for the grand opening.

    • Banessa

      Member
      July 8, 2024 at 9:33 pm

      yes, I firmly agree with what you’re saying the steps are perfect it’s understandable it helps feeling prepared.

    • Sandra

      Member
      July 8, 2024 at 11:50 pm

      IHI Emmanuel,

      I love how since the clinic is for children you added to have them work on paintings to distract them and also a play ground section so children don’t get bored or feel scared they can go play to cool down from the nerves. and having cartoon on the wall so the kids are fascinated in the color pictures.

  • Banessa

    Member
    July 8, 2024 at 9:24 pm

    (Leah) Scenario 1: Facility Inspections and Safety Readiness

    – Your pediatric clinic is scheduled to open in one month. Conduct a detailed facility inspection to ensure all areas meet safety and regulatory standards. Discuss the steps involved in this inspection, identify potential issues, and propose solutions to address them. How will you ensure that the clinic is safe and ready for patients?

    To ensure that the clinic is safe and ready for patients I would examine the area and check the check in list where my co-workers show if they clean that area and if not I would do it without hesitating because the safety of our patient is our responsibility just like ours safety also this helps keep our job and our well beings safe. The purpose of keeping our safety regulation standards safe is to prevent any harmful material in areas that can cause fetal harm to us and patients so for that reason the steps that involved inspection and initiative should be a proper solution to address this situation this will help everyone with keeping us safe and strong.

    • Emmanuel

      Member
      July 8, 2024 at 10:05 pm

      (Leah) Scenario 1:

      I agree with you Banessa, since we need to provide the patient with the best care!

    • Dayanara

      Member
      July 9, 2024 at 10:03 am

      This is a great way to ensure the clinic is safe and ready for patients!😄

      • This reply was modified 2 days, 15 hours ago by  Dayanara.
  • Trinity

    Member
    July 8, 2024 at 9:48 pm

    I like the idea of putting some activities in the waiting room so the children wouldn’t be bored and would most likely want to go there more often to use them.

    • Kimberly

      Member
      July 9, 2024 at 10:03 am

      Hi Trinity, I agree with you. I like your idea. I also think this is a good way to keep children entertained.

      • This reply was modified 2 days, 15 hours ago by  Kimberly.
  • Elizabeth

    Member
    July 8, 2024 at 11:24 pm

    (Lauryn) Scenario 4: Patient Communication Strategies

    *Effective communication with patients and their families is essential for building trust and ensuring positive experiences. Develop a patient communication strategy that includes pre-opening announcements, appointment reminders, and follow-up communications. Discuss the channels you will use (e.g., phone, email, SMS) and how you will measure the effectiveness of your communication efforts.*

    1. The key task in the scenario involves creating a patient communication strategy that entails appointment reminders, follow up communications, all while using appropriate communication apps like phone, email, SMS. (An)

    2. By making sure that messages get to our patients, the entire clinic will run a lot more smoothly and create a better environment for our healthcare providers, parents, and patients. (E)

    3. Reminding them of their appointments by emailing parents, SMS messaging them and calling allows us to get information that we need to know. Important things like if they are still free to come in that day or forgot and want to make another appointment. We can also ask any questions or allow a safe space for parents to ask questions so tha they feel safe and can clarify any concerns or misunderstandings that they may have. (T)

    4. When implementing these solutions, healthcare providers, administrative staff, and other team members should understand how they will manage certain situations involving complex patients and situations. It is also essential for them to communicate with each other and find solutions to their problems. (H)

    5. Potential obstacles could be rude patients or patients that don’t answer to follow up whether it’s text or call. A way to overcome this is by being patient with rude patients and helping them understand we are trying to help them for patients that don’t answer at all or don’t have technology. If they don’t answer within a certain time frame we would mail out information regarding them and take further action. (Al)

    6. Elizabeth ,Antonia ,Trinity ,Hailey , Alani

  • Sandra

    Member
    July 8, 2024 at 11:44 pm

    Irma’s Scenario 2

    I would have the healthcare professionals demonstrate how to do ordinary care, all safety protocols and have the new hiring do it so see what they missed and can go back to fix their mistakes. Discuss how opening day works and how they need to think fast but not rush the patients and techniques that will help them out. Also a big main section as a health care employee is communication to all patients and how we talk to them so they can trust us and feel comfortable with us.

  • Emmanuel

    Member
    July 9, 2024 at 5:35 pm

    Scenario 3: (Emmanuel N, Emmanuel T, Banessa, Apple, Koree, Reyna)

    One of the main challenges in this scenario are not being prepare and not having the necessary resources.

    – Discuss how these tasks and challenges impact the readiness, safety, and efficiency of the clinic.

    One way to conduct a detailed facility inspection is by reviewing all the regulatory standards, and making sure that they are met at the clinic. Stocking on supplies, setting up adequate furniture at the waiting room, having an operational AC, proper waste management, and having competent workers should be the first priority. Since it is a pediatric clinic we can focus on decorating with paintings, having a playground section, and having cartoon drawings on walls.

    – Propose practical solutions and strategies to address these tasks and challenges.

    – Consider the roles of healthcare providers, administrative staff, and other team members in implementing these solutions.

    To ensure that the clinic is safe and ready for patients I would examine the area and check the check in list where my co-workers show if they clean that area and if not, I would do it without hesitating because the safety of our patient is our responsibility just like our safety also this helps keep our job and our well beings safe. The purpose of keeping our safety regulation standards safe is to prevent any harmful material in areas that can cause fetal harm to us and patients so for that reason the steps that involved inspection and initiative should be a proper solution to address this situation this will help everyone with keeping us safe and strong.

    – Discuss potential obstacles and how to overcome them.

    Having emergency exits and ramps is a must. A potential problem that I have identified is having unprepared staff. To solve this problem, we can have practices and meetings to prepare for the grand opening.

    • This reply was modified 2 days, 7 hours ago by  Emmanuel.

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