[Apple]

Leah Group:

Banessa R., Emmanuel N., Koree J., Emanuel T. , Apple F.,

1. Introduction:

~Our initial steps when hearing the alarm is to have everyone evacuate the building,We will effectively gather all the patients to calmly evacuate the building. A medical provider will grab the emergency safety bag before evacuation.

~ One medical assistant or nurse will grab an oxygen mask, water, and whatever else they think is relevant for the patient during this time.

2. Identifying Urgent Cases:

~We determine the most urgent priority is making sure all patients evaluate the building safety during the fire alarm because the games and smoke will cause more casualties. The unconscious child will then be attended to.

-Apple: I went to find where the fire was coming from and called the paramedics. I let the paramedics know where the fire is coming from and that there is an unconscious child.

-Banessa: Will use an emergency defibrillator and oxygen tank along with saving the child. Resumes urgent cases in parking lots or somewhere safe, as well as coordinating the police officers to quickly transport the patients to a safe place.

-Emmanuel N: Will stay in the building evacuating patients with disabilities. Prioritizes patients in wheelchairs or with major disabilities. Also, informs well fitted people to escape to the safest exits.

-Emanuel T: Will make sure that Emmanuel is doing the operations in a safe manner. Basically he will be the floor warden, and help keep the place clear of any danger.

-Koree: Transported emergency medical supplies such as defibrillators outside to keep operation of urgent cases.

3. Communicating with Patients:

~The medical Assistant/ receptionist would get on the loudspeaker and announce to everyone to gather their children and belongings because everyone needs to evacuate the building immediately. Tell them the fire has been situated and then health providers need everyone for all safety precautions. In a correct single file line leave the building and wait in the parking lot for further instructions.

~ A healthcare provider will take the unconscious child outside with the rest of everyone. The staff will do a patient review of who is still present. During this process they will describe the child’s appearance and ask the guardian or parent to communicate with us what happened to their child. Once we do an initial assessment with the guardian we tell them what needs to be done for their daughter/son’s safety thoroughly then begin to do chest and breathing compressions on the 30:2. The tone of our voices will be empathetic, clear and confident so that they also feel comfortable and confident in you.

4. Staff Coordination:

~ We will make an announcement about an unconscious child who needs assistance and designate a specific person to call for the paramedics and tell them to come back with the information they were told on the phone.

~ Apple F will call 119 and tell them the situation with the fire and unconscious child.

~ Koree will check if all patients are present and also make notes for why they are coming to the clinic today. At the top of the list are the most urgent people and at the bottom are the least.

~Emmanuel N helps evacuate patients with medical problems and disabilities to the paramedics.

~Emanuel T. and Bannessa R. will assist the unconscious child by taking turns on CPR chest compressions and breathing with a ratio of 30:2

~ It’s important to assign roles and responsibilities in this situation to give effective care to all patients. This may be very triggering for people or frightening, so we must coordinate ourselves to control the crowd that is waiting for us to guide them to safety.

5. Ethical Considerations:

~Some patients may feel that their case is more urgent than others and demand you assist them immediately. You would have to calmly be assertive and explain to this person where they are on the list and everyone will be taken care of, coordinated and fair.

~ Some people may not be able to stand for long periods of time so there will be chairs placed outside while we wait for the fire to be fully resolved.

6. Documentation and Compliance:

~ the importance of documenting each patient according to how urgent there are in order to effectively care for everyone in a timely manner between the time the paramedic comes and the present.

~ every patient needs to listen clearly and be obedient to their names and the directions be called so they can be assisted.

7. Conclusion and Debrief:

~ All the medical providers in the clinic today effectively took actions when prioritizing both the unconscious patient and the building on fire. They did so by assigning roles to each other so that every issue could be addressed or resolved while the paramedics were on the way. All the medical assistants were a great team because they communicated with each and gave updates to the other medical providers. Even though the day was successful, there were many patients that did not want to wait their turn or listen to directions.

8. Assignmènt Submission:

Each participant will write a report detailing their role in the sce-nario, the actions they took, and the outcomes achieved.

• Banessa: I safely proceed to lead the people to a safe area including the child who wasn’t responding. I gave chest compressions until I couldn’t anymore/emergency care arrived.
• Emmanuel N: Coordinated the evacuation of patients, and helped with the transition with the paramedics.
• Emanuel T: Floor warden that secures the safety of every patient.
• Koree:Helped with the transportation of emergency medical supplies.
• Apple: My initial steps when hearing the alarm was to check the building to seeing where the fire was because it could be falsely set off. Once I saw it was a real fire I evacuated the building along with the rest of my colleagues and patient. I made the call to 911 once in was outside and safe. It was a very successful call as the ambulance and fire department arrived quickly, putting out the fire. Although once they arrive to the scene the child was conscious again.

Leah Group:

Banessa R., Emmanuel N., Koree J., Emanuel T. , Apple F.,

[Apple]

(Apple F., Emanuel T., Emanuel N., Vanessa R., Koree J., Reyna)

(Leah) Scenario 5:<b style=”font-family: inherit; font-size: inherit; letter-spacing: 0px; background-color: var(–bb-content-background-color);”> Enhancing Organizational Management and Technical Skills

– Your clinic aims to improve the organizational management and technical skills of its receptionists. Identify key areas for improvement and propose a comprehensive training program. Discuss how enhancing these skills can lead to better clinic operations and patient experiences.

Objective: To explore the multifaceted responsibilities and essential functions of receptionists in pediatric healthcare settings, emphasizing their role in fostering a welcoming atmosphere, ensuring smooth clinic operations, and enhancing patient satisfaction

5. Discussion Points:

– Identify the key issues presented in your scenario.

• The reception is probably understaffed and is unorganized with their papers.

• The staff working at the clinic is not fully skilled with communication and teamwork skills

• The receptionist does not backup the document files at the end of everyday.

• Unprofessionalism

– Discuss how these issues impact the efficiency, atmosphere, and overall patient experience at the clinic.

• If the clinic is understaffed there will be an overflow of patents for them to assist in a timely manner.

• Unprofessionalism with employees and patients looks like foul language or rube attitudes. This makes the patients feel uncomfortable and not welcome.

• Not having a strong relationship with your colleagues creates a weak work environment especially since medical assistants all work together to create a smooth appointment for patients. If the clinic lacks good team work of communication it leads to conflict in the workplace and miscommunication.

• There are some technical issues with the files on uploading them on the PMHER because the receptionist does not put the paper files in alphabetical order when there are feeling lazy. This laziness causes for extra work when its time input them on the computer. Also not backup the PMHER system at night can lead to lost patient history is data is lost.

– Propose practical solutions and strategies to address these issues.

• 1) Set a hiring sign outside and a welcoming environment for people applying for the medical assistant position.

• 2) Plan colleague connection days outside of the clinic. This can be at a restaurant or an amusement park.

• 3) Parliament treatment: set up meetings and use this method to address important issues.

• 4) Create a plan for evaluation and training days so that the staff stays sharp with their skills. The goal of the clinic is to give support, empathy and care to patients, and make sure the staff know this goal clearly.

• 5) Creating a new schedule to ensure timeliness

– Consider the role of receptionists, administrative staff, and technology in implementing these solutions.

• All staff members must follow the professional protocol to ensure there job and safety at the clinic. To implement these solutions there will be daily reminders of the facilities goal and their responsibilities. The receptionist’s responsibility is to be polite with all patients and make sure they receive all documents to ensure correct care services.

• Technology plays a huge role in the facility especially with patients history and scheduling. All computers and medical devices need to be updated or inspected.

– Discuss the potential challenges in implementing your proposed solutions and how to overcome them

• Because the clinic has upgraded their approach the staff must change with it. If the receptionist is having conflict at work there should be a meeting called for parliament treatment.

[Apple]

4. Discussing Potential Procedures:

– Alex is curious but nervous about any potential procedures. How would you explain these procedures to him in a way that alleviates anxiety and encourages his participation in decision-making?

What is a calm and assertive voice I will explain to Alex there is no need for fear. His appointment today will be very simple and easy. During each step I will narrate what i’m doing in a simple clear tone so that he understands the what’s being done today. For example, I tell him his pulse will be checked now and I ask him for his pointer finger. Simply telling him “I am going to put your pointer finger in this device and it will telling me how many times your heart beats in per minute. It will be on your finger for a sec and it doesn’t hurt.” As I am checking his other vitals I will give words of encouragement like “Your doing a great job Alex! I would ask him how he feels and am I doing anything too tight. Asking Alex his comfortably and giving him words of encouragement reassures his safety and comfort.

[Apple]

Hi Dayabara👋🏾, your groups solutions seem like they would work effectively because you are focusing on the needs and skill sets of your employees. Having training programs and interviewing your receptionist will surely refine the clinic and improve the quality of services.

[Apple]

I agree with your actions of involving Mrs. Lopez because it helps Alex and Mrs. Lopez learn and understand the basic information so that he can have a smooth appointment. I was think about making a response for #4 but our approach would have been very similar.