Connect

Instructions:

1. Respond to the scenario, and answer the discussion points.

2. Provide feedback to one other group member.

Scenario:

You are part of a healthcare team working in a pediatric clinic. It’s nearing the end of the day, and you encounter a situation where a child arrives with a potentially urgent medical issue just before closing time. The child’s parent seems anxious, and you need to decide how to handle the situation within the clinic’s closing procedures.

Discussion Points :

1. Introduction (10 minutes):

– Introduce yourselves and briefly discuss your roles within the clinic.

– Hello my name is Emanuel Tejada(Leah Group) and I will be your medical assistant for today. I will be taking your vitals, and quickly transfer you to the doctor.

2. Identifying Urgent Cases (15 minutes):

– Discuss how your clinic defines and prioritizes urgent cases, especially near closing time.

– Brainstorm strategies for managing urgent cases while ensuring patient safety and adhering to closing procedures.

• When there are urgent care cases when the clinic is starting the closing procedures as the medical assistant the first and most important step is to provide services and help to the patient, its difficult especially if its during closing time but that’s why every member should be prepared if its severe cases provide first aid and check vitals to make a smooth run even though its closing time. It’s also best to not be upset or mad because you want to go home and be done with closing the facility. This could overwhelm yourself, the staff and the patient helping the patient is far more important than closing the clinic quickly.

3. Communicating with Patients (15 minutes):

– strategies for managing urgent cases while ensuring patient safety and adhering to closing procedures.

• I’ll start by greeting and introducing myself with a calm demeanor so they don’t get scared or nervous

• Quickly see/evaluate the patient to determine the severity of the situation (stabilize)

• Inform the staff members on what is the problem and work together to find a solution

• Perform any action to assure the safety and well being of the patient

• When done always document what happened and if the problem is solved continue the closing process

– Discuss methods for conveying empathy and maintaining clear communication during stressful situations.

• Always listen to the physician or higher in command to assure well thought communication towards each other to access the problem

• Maintain eye contact to show you are paying attention

• Don’t disrespect or get physically,verbally mad but instead keep a cool and chill attitude

• Show the patient verbally or physically that you are there to help and don’t show any signs of stress even though it could be a stressing situation.

4. Staff Coordination (15 minutes):

– Outline how you would coordinate with other staff members, including receptionists, nurses, and physicians, to manage the urgent case effectively.

• I would coordinate with other staff members to inform them that this case is special. To the receptionist I would let them know to quickly attend this case, or skip it to take the kid directly to the ER. I would inform the nurses and physicians that this family is really anxious. To minimize the stress I would have recommended to these medical staff to be polite and careful of the word usage. Even though the clinic is in a closing procedure, this is an urgent case. Therefore, as medical professionals it would be the best if we attend this family. If we are missing supplies or have tired personnel we could quickly transfer this patient to another open clinic or hospital.

– Discuss the importance of shift handover and ensuring continuity of care for the child.

5. Ethical Considerations (15 minutes):

– Explore ethical considerations in managing urgent cases near closing time, such as balancing patient needs with operational constraints.

– Discuss any ethical dilemmas that may arise and how you would approach them.

• Some ethical dilemmas that could arise during the process of this event is that while still taking care of the patient Medical assistants or staff members still do closing procedures, this could overwhelm the MA because they might feel like they have too much work and cause even more problems in the setting. Instead of overwhelming yourself and trying to do this individually, ask for assistance and support so the procedure is thorough and well taken care of.

6. Documentation and Compliance (10 minutes):

– Review the importance of documentation and regulatory compliance during closing procedures.

• The importance of documentation is that we don’t know when or how a problem will come and by documentation we know what the patient went through and when they did. Of course legal protection is important but having patient safety and privacy is more important.

– Discuss what specific documentation would be necessary in this scenario and how it should be handled. The documentation that would be most important in this case would be

7. Conclusion and Debrief (10 minutes):

– Summarize key points discussed during the session.

• Introduce yourself, and explain your roles and responsibilities as a medical assistant.

• Identify the problem with this child, and quickly assess what you might need to do.

• This patient needs urgent care, but since the clinic is in a closing procedure we needed to quickly determine if we could help the patient out. If the clinic still has supplies and the personnel quickly agree we can proceed to attend this patient. However, if we don’t have the necessary supplies or some personnel left we should transfer the patient to another clinic or hospital.

• Being coordinated with staff to politely attend this anxious family. Being nice and using correct word usage should be used to prevent more stress or anxiety.

• A potential problem is the fatigues within the medical personnel.

• Keeping privacy and consideration for this family is important.

– Reflect on what you have learned about managing urgent cases and closing procedures in pediatric healthcare settings.

• Managing cases during closing procedures is important because there is either two options. In these two options you need to quickly assess the situation because this is an urgent case. We either asses if we can attend this patient or send them to another clinic or hospital. Depending on the personnel and resources needed we can quickly decide on the the path taken.

– Discuss any improvements or changes you would propose to enhance clinic operations based on this scenario.

• Training and informing staff over how to act under these situations is key to having a clinic that shows quality care to the patient.