Complaint Procedures

The following US Department of Labor Office of Apprenticeship Complain Procedure is codified under: 29 CFR §§ 29.5(b)(22), 29.7(k), 29.12, and 29 CFR § 30.14.

If an applicant or an apprentice believes an issue exists that adversely affects the apprentice’s participation in the apprenticeship program or violates the provisions of the apprenticeship agreement or standards, the applicant or apprentice may seek relief.  Nothing in these complaint procedures precludes an apprentice from pursuing any other remedy authorized under another Federal, State, or local law. Below are the methods by which apprentices may send a complaint:

  1. Complaints regarding discrimination. Complaints must contain the complainant’s name, address, telephone number, and signature, the identity of the respondent, and a short description of the actions believed to be discriminatory, including the time and place. Generally, a complaint must be filed within 300 days of the alleged discrimination. Complaints of discrimination should be directed to the following contact:

U.S. Department of Labor, Office of Apprenticeship
200 Constitution Ave. NW, Washington, DC  20210
(202) 693-2796 or ApprenticeshipEEOcomplaints@dol.gov
Point of Contact:  Director, Division of Registered Apprenticeship and Policy
Attn:  Apprenticeship EEO Complaints

  1. Other General The sponsor will hear and attempt to resolve the matter locally if written notification from the apprentice is received within 15 days of the alleged violation(s). The sponsor will make such rulings as it deems necessary in each individual case within 30 days of receiving the written notification.

Point of Contact: Dr. Edna Miller
Program Name: Health Care Integrated School Based Health
Program Address: 2220 Otay Lakes Rd. #502-121
Phone Number & E-mail Address: (888)417-5163 / info@learnhcis.org

Complaints described above which cannot be resolved by the program sponsor to the satisfaction of all parties may be submitted to the Registration Agency provided below.

  1. Registration Agency General Contact Information 29 CFR § 29.5(b)(17). The Registration Agency is the United States Department of Labor’s Office of Apprenticeship. General inquiries, notifications and requests for technical assistance may be submitted to the Registration Agency using the contact information below:

Point of Contact: Mr. Arthur Page
Office Address: 550 West C Street. Suite 980. San Diego, CA 92101
Phone number and E-mail Address: 619-678-6165 and page.arthur@dol.gov